iPassConnect User Guide
System Requirements............................................................................................................. 3
Installing iPassConnect........................................................................................................... 3
Using iPassConnect............................................................................................................. 3
Setting your Username, Domain Name, and Password and Modem.......................................... 4
Selecting your Modem.......................................................................................................... 4
Choosing the iPass Access Number...................................................................................... 4
Setting the Dial Properties..................................................................................................... 4
Connecting to the iPass network............................................................................................ 5
Disconnecting from the iPass network.................................................................................... 5
Using the iPassConnect Menus............................................................................................... 5
The Options Menu................................................................................................................ 5
The Bookmarks Menu........................................................................................................... 5
The Help Menu..................................................................................................................... 6
Updating the Phonebook.......................................................................................................... 6
Connect Options..................................................................................................................... 7
Retry a busy number............................................................................................................ 7
Configure programs to run after connection (post-connect actions)............................................ 7
Connecting to your Corporate Network.................................................................................... 7
Using a Calling Card............................................................................................................. 7
Uninstalling iPassConnect....................................................................................................... 8
iPassConnect Customization Tool............................................................................................ 8
Dial Up Networking.................................................................................................................. 9
Verify if DUN is installed........................................................................................................ 9
Verify the DUN Version Number (Win95 only)........................................................................ 10
Install Dial Up Networking.................................................................................................... 10
Support and Troubleshooting.................................................................................................. 10
Your system
needs the following minimum requirements:
·
Operating
system support for the following versions of Windows 95, 98, NT, 2000:
·
Win95
OSR (original release) with Dial-Up Networking 1.2b or higher (1.3 is the
latest).
·
Win95
OSR-1, 2, 2.1, 2.5 (a.k.a. Win95 "Gold")
·
Win98
OSR (with or without Service Pack 1) and Second Edition
·
WinNT
Workstation 4.0 and Server 4.0 (with Service Pack 3 or later....5 is the
latest)
·
Windows
2000
·
Modem
Note: For
Windows 95, we recommend Dial Up Networking (DUN) v1.3 that can be downloaded
at ftp://ftp.microsoft.com/softlib/mslfiles/msdun13.exe
For Windows NT, Service Pack 3 is functional, but is not Y2K compliant.
We recommend Service Pack 4+.
To verify you have
the correct DUN installed and working see “Dial Up Networking” on page 7.
To begin:
1.
Download
iPassConnect from our web site: http://www.rockbridge.net/ipass/software-download.html
1.
Double-click
the executable file.
2.
Follow
the directions on the screen.
3.
When
the installation is complete, iPassConnect automatically runs. You may choose
to connect at this time or click Exit
to quit the program.
There are five
basic steps to connect to the Internet using iPassConnect:
·
Setting
your username, domain name, and password
·
Selecting
your modem
·
Choosing
the iPass access number
·
Setting
the dialer properties
·
Connecting
to the iPass network
Launch
iPassConnect by double-clicking the iPass icon on your desktop.
To begin:
1.
From
the iPassConnect window, open the Options menu.
2.
Select
User Info.
3.
Fill
in your username and domain (i.e., for user@abc.com,
user is the username and abc.com is the domain name).
4.
To
save your password for future sessions, check Save Password.
The password field becomes writable – enter your password. (Note: your service provider
or network administrator may have disabled the Save Password feature.) Or,
If you choose to enter your password each time you connect (or the Save Password feature has been
disabled), do not enter your password now. You are prompted later.
5.
Click OK.
To select your
modem:
1.
From
the iPassConnect window, open the Options menu.
2.
Select
Settings.
3.
From
the Modem pull-down menu, select the
correct modem.
4.
Click OK.
To configure your
dialer to retry a busy number, automatically start a web browser on connection,
use a VPN or other advanced configurations, see “Connect Options” on page 5.
There are several ways to pick an access point to dial into:
1.
Enter
your physical location in the Country,
State/Region and City dialog boxes.
(Note: These dialog boxes use “type ahead” -- type the first few letters of the
word you are looking for), or
In the Location box, enter the area
code where you are or want to dial from. All the available access points in
that area code come up.
2.
From
the Connection Type pull down menu,
select the connection type (modem or ISDN).
The “iPass access point” list only shows points of presence (POPs) with the
specified type of connection.
3.
Select
the number to dial.
The numbers can be sorted by City, Number, Speed and Price by clicking the
appropriate header on the “POP number” table, or
if you want the dialer to dial all available numbers in turn until a connection
is made, click Select All.
Next, you need
to set the Dial Properties.
There are two
ways to set the Dial Properties:
·
Click
the Dial Properties button on the iPassConnect window (you must select an access point before
clicking Dial Properties), or
·
In the
iPassConnect window, select the Options àDial Properties.
The Dial Properties window appears.
In the General box:
1.
Enter
any number needed to dial an outside line (i.e., if you are in a hotel, you
need to dial a 9,etc.)
2.
Check
the appropriate radio button for pulse or tone dial.
In the Dialing from box:
·
Check
the Location same as selected number
if you are in the same area code as the selected number, or
·
Select
the country you are in (Note: This dialog box uses “type ahead”) and enter the
area code from where you are calling.
If you are using
your calling card, see “Connection Options” on page 5.
Click OK when you are done.
When you are
finished filling out the Dial Properties
window, the number that will be dialed is shown in the gray dialing preview box
at the bottom of the window.
You are now
ready to connect:
To connect to
the iPass network
1.
Click Connect.
2.
If you
have left out any of the above steps, or need to enter your password each time
you connect, you are prompted at this time -- enter the relevant information.
To disconnect
from the iPass network:
1.
Double-click
the iPass icon in the system tray (right-hand corner of the Task Bar).
2.
Click Disconnect.
The iPassConnect window appears.
3.
Click Exit.
The iPassConnect
dialer has three menus.
·
Options menu
·
Bookmark menu
·
Help menu
The Options menu has five selections:
·
Dial Properties– Select this to configure your
location, special prefixes, calling card and more.
·
User Info – Select this to view the username,
domain and password.
·
Settings – Use this to configure your modem,
post connect actions and redial attempts.
·
Update Phonebook – Select this to manually update
your phonebook when you have a connection
to the Internet through some device other than your modem (i.e. via LAN
access).
·
Exit – Use this to terminate a connection
and quit program.
To make a
bookmark of the numbers you call most frequently:
1.
Complete
the directions in “Using iPassConnect” to highlight the number you want to
bookmark.
2.
Click Add Bookmark next to the dial preview
box at the bottom of the iPassConnect
window. (Note: you can also do this by selecting Add from the Bookmark
menu).
3.
In the
Add Bookmark window, name the
bookmark a name of your choice (note: there is a default city name, but you may
want to be more specific, e.g., San Francisco St. Francis Hotel vs. San
Francisco.
To connect using
a bookmark:
1.
On the
iPassConnect window, select the Bookmark. Menu.
A list of bookmarks is shown.
2.
Choose
one of the listed bookmarks.
iPassConnect begins the connection process.
To modify the
bookmark list:
1.
On the
iPassConnect window, select the Bookmark. Menu.
2.
Select
Modify.
3.
Select
the bookmark you want to delete or modify. (Note: Delete removes the entry, Modify
allows you to change the bookmark name).
4.
Click OK.
Important:
Bookmarks can become outdated due to new phone books. If you try to connect to
an old bookmark, that number might not be in existence any more – check your
current phone book to see if the number is listed as a valid access point.
The Help menu has two selections:
·
Contents – Select this to view online help.
You can also click the Help button on the bottom of each window. This shows information
about the functions of that particular window.
·
About iPassConnect – Select this to view version
number.
There are two ways to update the phonebook – manually
and automatically. It is important to update your phonebook on a regular basis.
This ensures the numbers in the phonebook
are up to date and includes any new numbers that have been added.
To configure your dialer to update your phonebook
each time you connect:
1.
Open OptionsàSettings.
2.
Select
Automatically update phonebook.
3.
Click OK.
There are two options for updating your phonebook
manually:
·
If you have disabled your automatic phonebook updates,
you can manually download the new phonebook as you connect. From the Connection Status Dialog (seen as you
connect), click InfoàUpdate
Phonebook. Or,
·
If your phonebook is out of date and you cannot connect
to the Internet with iPassConnect to perform a phonebook update, Open Options àUpdate
Phonebook
This method works
only when you already have a connection to the Internet through some device
other than your modem (i.e. via LAN access).
Below are
several connection features.
To configure
your dialer to redial a busy number:
1.
From
the iPassConnect window, open OptionàSettings.
2.
In the
Redial attempts dialog box, enter the
number of attempts.
3.
In the
Redial if not connected within, enter
the amount of time (in seconds) you want to elapse between each dial. This
should be a minimum of 60 seconds in order to give the first dialing sequence
time to finish.
4.
Click OK.
To configure your dialer to launch a web browser on
successful connection:
1.
From
the iPassConnect window, open OptionàSettings.
2.
In the
Programs to run after connection box,
check Web browser.
3.
Click OK.
To configure iPassConnect to launch other programs:
1.
If not
already open, from the iPassConnect
window, open OptionàSettings.
2.
In the
Programs to run after connection box,
click Add.
3.
Enter
the description of the program to run.
4.
Click Browse.
5.
Select
the program you wish to open after successful connection.
6.
Click Open.
7.
Click OK.
Programs that connect you to your corporate network
are called virtual private networks (VPN). You can run your VPN as a
post-connect action by selecting it as a Program
to run after connection (see above). Depending on the configuration of your
VPN you may or may not have to enter
another user name and password. Contact your help desk for more information.
To use a
calling card:
1.
Open OptionsàDial Properties.
2.
Check Use Calling Card.
3.
Click Add.
The Add Calling Card window appears.
4.
In the
Card Name dialog, enter name of the
calling card.
5.
In the
Dial Sequence dialog, enter the phone
number to dial for the calling card. This can be any combination of the below
symbols (also can be seen if you click Symbols).
For example, if the instructions for your calling card reads “Dial 1 800 222
5050 + PIN + area code + phone number”, your dial sequence will be 1 800 222
0505 HFG.
|
Symbol |
Meaning |
|
E |
Country
code |
|
F |
Area code |
|
G |
Phone
number |
|
H |
Card number
(PIN) |
|
P |
Pulse-dial
subsequent numbers |
|
T |
Tone-dial
subsequent numbers |
|
W |
Wait for
second dial-tone |
|
, |
Pause
(approx. 1 second) |
|
! |
Flash |
|
@ |
Wait for
quiet answer |
|
$ |
Wait for
calling card prompt tone |
|
? |
Wait for user
input |
6.
Click OK.
The calling card number is shown in the dial preview box.
To modify a
calling card entry:
1.
Open OptionsàDial Properties.
2.
Check Use Calling Card.
3.
From
the pull-down menu, select the calling card you want to modify.
4.
Click Modify
5.
Make
the necessary changes
6.
Click OK.
To delete a
calling card entry:
1.
Open OptionsàDial Properties.
2.
Check Use Calling Card.
3.
From
the pull-down menu, select the calling card you want to delete.
4.
Click Delete.
To uninstall iPassConnect:
1.
Open StartàSettingsàControl Panel.
2.
Select
Add/Remove Programs.
3.
Select
iPassConnect from the list.
4.
Click Add/Remove.
iPassConnect is removed.
The iPassConnect customization tool is a web-based Java-enabled
customization tool that helps you customize iPassConnect specifically to your
needs. For more information see www.ipass.com/xxx.
To check if Dial Up Networking
(DUN) is installed or needs to be installed (Win95/98 users):
1.
Open StartàSettingsàControl PanelàAdd/Remove Programs.
2.
Select
the Windows Setup tab.
3.
Double-click
Communications.
4.
Look
for Dial Up Networking.
5.
Verify
Dial Up Networking is checked.
6.
Click OK.
7.
On the
Windows Setup tab, click OK.
If DUN is unchecked, check it.
To check if Dial Up Networking
(DUN) is installed or needs to be installed (WinNT users):
1.
Open StartàSettingsàControl PanelàNetwork.
2.
Select
the Services tab
Remote Access Service is installed if it is displayed in the list
If it is not there you need to
install it:
1.
Open StartàSettingsàControl PanelàNetwork
2.
Select
the Services tab.
3.
Click Add and add the Remote Access Service from the Networks
Services list. This process requires the Windows NT CD-ROM.
1. Select your modem from the list when
the Add RAS Device window appears
2. Click OK.
3. In the Remote Access Setup window, click Configure
4. Select Dial-out only for port usage
5. Click OK.
6. Click the Network button.
7. In the Network Configuration window, select TCP/IP .
8. Click OK.
9. Click Continue. You are prompted for the Windows NT CD-ROM again,
10. When finished, select OK and reboot the PC when prompted.
4.
After installation
is complete, reapply the Service Pack. Note: Windows NT Service Pack 5 is the
latest and is available from http://www.microsoft.com/ntserver/nts/downloads/recommended/sp5/
5.
Install
and Configure the iPass client
On Win95, the DUN upgrade
version can be viewed in the Add/Remove
Programs list.
The proper DUN is already
installed on Windows 98.
To install DUN v1.3 for Windows
95
1.
Download
the .exe file from ftp://ftp.microsoft.com/softlib/mslfiles/msdun13.exe
2.
Follow
the installation instructions.
To install DUN for Windows 98:
1.
Open Add/Remove ProgramsàWindows SetupàCommunicationsàDial-Up Networking.
2.
Insert
Win98 CD when prompted.
Follow instructions on the screen.
Below are
frequently asked questions about using the iPass service. If our troubleshooting
tips don’t help resolve your issue, please contact the helpdesk at your ISP or
company.
Difficulty connecting to the access number
Try an alternate number within the region you are traveling.
If you can connect to another number it may indicate the initial access number
is temporarily unavailable.
Make sure you dial the required prefixes and local dial code
for the region. Many hotels require you to dial a number to get an outside
line. Also, pick up the phone and dial the number yourself – you may hear a
message explaining the problem – e.g., the hotel PBX system is overloaded.
Make sure you have the correct modem specified.
No dial tone or modem sound
Make sure there is a phone line, the phone line is good, and
the phone line is connected to the computer and the phone jack.
Check to see if your modem is turned on and connected to
your computer and the phone system.
Make sure the modem volume is not turned off or disabled.
If the system is digital (versus analog), you need a special
adapter to connect. You could also request access to a fax line, as it must be
analog to function.
Sometimes dial tones from different parts of the world are
interpreted differently by your modem (e.g., your modem “thinks” the phone is busy,
when in reality it is a pulsing dial tone. Try setting your Windows software to
not detect a dial tone when dialing:
1.
Open StartÝSettingsÝControl PanelÝModems.
2.
On the
Modems Properties window, highlight
your modem and click Properties.
3.
Click
the Connection tab and uncheck “wait
for dial tone before dialing.”
4.
Click Advanced.
5.
In the
Extra Settings box, enter ATX3
6.
Click OK until you can close out of the Modem Properties window.
On some machines, you need to reboot for changes to take effect.
Check your dialer properties to see that you have the
correct modem selected.
You may not have a modem in the computer; if that is the
case you need to install one.
Continuing to hear loud modem noise while trying to connect
The phone line might already be in use.
The modem volume may be set too loud; turn down the volume.
The modem may not be negotiating properly; manually set the
modem (contact your helpdesk for support).
Error message saying incorrect password
Verify and re-enter the login/password (for possible typos
made while entering username, domain and password).
Make sure your CAPS LOCK key is not depressed (or depressed
if you have all caps in your username and password).
It is possible that the authentication server or iPass
RoamServer at your ISP or company may be down or offline; check with your
helpdesk.
Your user account may no longer be active. Check with your
helpdesk.
Busy signal when trying to dial in
Try to connect through another number, or if that is not an
option, wait a few minutes and try connecting again.
Sometimes dial tones from different parts of the world are
interpreted differently by your modem (e.g., your modem “thinks” the phone is
busy, when in reality it is a pulsing dial tone. Try setting your Windows
software to not detect a dial tone when dialing:
1.
Open StartÝSettingsÝControl PanelÝModems.
2.
On the
Modems Properties window, highlight
your modem and click Properties.
3.
Click
the Connection tab and uncheck “wait
for dial tone before dialing.”
4.
Click OK.
Password authentication
is slow (e.g. more than 60 seconds)
It is possible that the authentication server or iPass
RoamServer at your ISP or company may be down or offline; check with your
helpdesk.
You may have a dial script problem. See “Dial scripts are
not running properly” below.
There could be an iPass software error. Upgrade the iPass
software to the newest version or contact your helpdesk.
Dial scripts are not running properly
As a user you cannot tell if your dial scripts are running
correctly. Dial script problems could result in a bad password message, busy
signal, wrong number being dialed and more. The best way to prevent a scripting
failure is to enter the access point number through the phone book. – do not manually enter the access number,
even if you memorized the number. By entering the phone number through the
phone book, you are attaching the correct dial script.
If you feel you are missing the dial up scripting tool,
check and see if the scripting tool is installed. Find and run iswscpt.exe.
No answer/human
answer
Try dialing into another number; the
access number you are dialing may be inactive or temporarily unavailable. The iPass service offers multiple
access points in major business centers.
Update the phonebook in your iPass client software. If you
do not have client software that has an automatically updating phonebook, then
you should manually update your phonebook monthly. Contact your helpdesk for
more information.
If you have hand edited the phone number, try creating a new
connection from scratch.
Check to make sure the dial properties are filled out
correctly.
No local access
number in your location
In some instances, you may not find a particular city listed
in iPassConnect, but there might be numbers local or close to where you are.
Check if there are other cities within the same area code. These might be local
numbers.
If you are in the United States, you can use the 800 number
or an access number to the nearest city.
If you are outside of the United States, check in-country
rates with the local operator. In many countries, it is very inexpensive to
dial long-distance within the country.
Connection
drops/disconnects in the middle of a session
This is most often a result of electro magnetic interference
(EMI) or a “noisy” phone line. This happens most frequently in countries with
poor telecommunications systems or when the line you are trying to connect to
has audible interference. Try redialing the access number.
If you remain connected to the Internet but are inactive,
some access points automatically disconnect you.
If you remain connected to the Internet but are inactive,
your PC might be set to automatically disconnect you.
Access to the web is slow
Electro magnetic
interference (EMI) -- a “noisy” phone line -- often causes slow transmission
speed; this is often the case when you are connecting from a hotel. This can
cause modems to connect at a slower baud rate because the modem has to correct
for data errors.
Screen is blank
Check that the
computer is plugged into an electrical outlet and the monitor is turned on.
The monitor may be in “sleep” mode; wake it up by moving the
mouse or pressing the Enter key.